FAQs

Q: Where does the hair originate from?
A: Our hair comes from various countries around the world such as: Southeast Asia and India.

Q: Are the hair textures easy to blend with my relaxed hair?
A: Yes! Depending on the hair texture you choose you can create a seamless hairstyle. You can also decide on a closure or frontal for versatility.

Q: What are your shipping timeframes?
A: Our delivery timeframes are within 2-3 business days, we ship all orders within 24 hours. *Weekends and holidays are excluded.

Q: Will I have to sign for my package?
A: Yes. See shipping policy.

Q: Where is my tracking number?
A: Your tracking number is emailed to you once your order is shipped. If you have not received it within 24 hours, please check your spam folder.

Q: Can I cancel my order or make changes to it once submitted?
A: Unfortunately, you will not be able to cancel or make changes to a submitted order.

Q: How long does your 100% human virgin hair last?
A: Our virgin hair lasts up to 6-12 months with proper hair maintenance. See our blog post on hair care tips.

Q: How much hair is needed?
A: Depending on the desired style and thickness of the look you are going for, 3 bundles is recommended. Keep in mind, the longer the length the shorter the weft will be.

Q: What size are the wig caps?
A: Our wig caps are 22.5cm in circumference. They are considered to be a medium sized cap.Our front lace wigs are 13 x 4. (13″ across (ear to ear) and 4 inches back (parting space). Best if you wear your hair down.

*Full lace wigs are great if you want to wear your hair up in a ponytail.

Q: Are the knots bleached?
A: No.

Q: What if an item is sold out?
A: We’ll notify you when it restocks.

Q: Are there any discounts?
A: When we have promotions they are sent through email. Join our DVHS team and sign-up today!

 

COVID-19

At DVHS we are diligent in safeguarding our staff and customers. We continue to enforce high sanitation guidelines and social distancing protocols to ensure the highest level of safety.